Terms and Conditions for ShopeePay Super Online Deals Cashback Promo

  1. This offer is provided by Live.On as part of its partnership with ShopeePay.
  2. This offer allows customers to purchase any of the Live.On products on Live.On’s app/website and receive a direct 70% ShopeePay cashback during the period of 15 – 18 March 2021 and 90% during the period of 19 – 21 March 2021 with a maximum of 12,000 Shopee Coins/transaction, as long as customers choose ShopeePay as the payment method.
  3. All customers who have chosen ShopeePay as the payment method during the said period will be eligible for below offer benefits:• 
    Purchased Live.On product
    • 15 – 18 March 2021 – 70% ShopeePay cashback with a maximum of 12,000 Shopee coins/transaction that will go directly onto the customers’ ShopeePay wallet after the purchase.
    • 19- 21 March 2021 – 90% ShopeePay cashback with a maximum of 12,000 Shopee coins/transaction that will go directly onto the customers’ ShopeePay wallet after the purchase.
  4. This promo is stackable with any other ongoing promo on Live.On’s app and website, including the Rp. 11,000,- , with the exception of other running ShopeePay promo. 
  5. Maximum Cashback / month is 1x transaction / user.
  6. Cashback will be sent automatically to the customer’s ShopeePay wallet  in the form of Shopee Coins after the payment is successful.
  7. Shopee coins cannot be cashed out, but can still be used to shop on the Shopee app or at any ShopeePay merchants.
  8. Shopee Coins will expire if unused within 3 months.
  9. If a customer makes a refund, the Cashback promo cannot be used again at the same merchant on the same day
  10. Shopee has the right to cancel the cashback, or if necessary, cancel the transaction or freeze the account, if any indication of abuse is found by the user.
  11. Promo can be changed at any time by Shopee in accordance with Shopee’s Terms of Service.
  12. In case of any customer queries regarding the offer, please email us at hapiness@liveon.id.
  13. Live.On as the promo owner has the right to revise or discontinue the promo without prior notice.

Terms and Conditions for ShopeePay Regular Cashback 60% Promo (Voucher)

  1. This offer is provided by Live.On as part of its partnership with ShopeePay.
  2. This offer allows customers to purchase any of the Live.On products on Live.On’s app/website and receive a 60% ShopeePay cashback during the period of 15 – 21 March 2021 with a maximum of 10,000 Shopee Coins/transaction, as long as customers choose ShopeePay as the payment method and use a ShopeePay Deal Sekitarmu Rp1000 voucher that can be purchased via their Shopee app. 
  3. All customers who have chosen ShopeePay as the payment method and use the Deal Sekitarmu Rp1000 voucher for payments during the said period will be eligible for below offer benefits:
    • Purchased Live.On product
    • 60% ShopeePay cashback with a maximum of 10,000 Shopee coins/transaction that will go directly onto the customers’ ShopeePay wallet after the purchase.
  4. This promo is stackable with any other ongoing promo on Live.On’s app and website, including the Rp. 11,000,- , with the exception of other running ShopeePay promo. 
  5. Maximum Cashback / month is 1x transaction / user.
  6. Cashback will be sent automatically to the customer’s ShopeePay wallet  in the form of Shopee Coins after the payment is successful.
  7. Shopee coins cannot be cashed out, but can still be used to shop on the Shopee app or at any ShopeePay merchants.
  8. Shopee Coins will expire if unused within 3 months.
  9. If a customer makes a refund, the Cashback promo cannot be used again at the same merchant on the same day.
  10. Shopee has the right to cancel the cashback, or if necessary, cancel the transaction or freeze the account, if any indication of abuse is found by the user.
  11. Promo can be changed at any time by Shopee in accordance with Shopee’s Terms of Service.
  12. In case of any customer queries regarding the offer, please email us at happiness@liveon.id.
  13. Live.On as the promo owner has the right to revise or discontinue the promo without prior notice.

Terms and Conditions Power On 35GB (25GB + 5GB + 5GB) & Power Full 55GB

  1. This offer is provided by Live.On at its sole discretion on successful purchase of any of the Live.On’s Power On 35GB (25GB + 5GB + 5GB) or the Power Full 55GB (50GB + 5GB) starter pack in Live.On’s website.
  2. This promo takes place during the period of 15 March 2021 until further notice.
  3. This offer allows customers to purchase:
    • A special starter pack product of 25GB with an additional automated 5GB bonus data and another 5GB bonus data redeemable until the second month in the form of a promo code for IDR 80,000 69,000 OR
    • A special starter pack product of 50GB with an additional 5GB bonus data for redeemable until the second month for IDR 125,000 114,000.
  4. This offer will only be available via Live.On’s official website.
  5. Customers can select this Live.On promotional offer during the new starter pack purchase journey via adding the specific starter pack of their choice into their shopping cart and inputting the LIVEONDISK11KRB promo code for both plans upon checking out. The 5GB bonus will be granted via a promo code which will be sent to the customer’s email in the payment success notification email and sms.
  6. All customers who have selected Live.On promotion offer during the promo period will be eligible for below offer benefits.
    Power On 35GB (25GB + 5GB + 5GB)
    • 25GB main quota, 20 minutes call to all operators (including landline and hotline), 20 sms to all operators. Valid for 30 days.
    • Additional 5GB bonus quota automatically injected to the plan right after the customer has activated the plan. Valid for 30 days.
    • Additional 5GB bonus in the form of redeemable promo code, valid 24 hours for all apps and networks. Valid for 30 days.
    • The additional second 5GB bonus will be awarded in the form of a promo code via the payment notification success email, in which customers need to redeem manually on their app no later than 31st of May 2021 once the number is activated.
    • The bonus quota will be reset once a customer renews his/her plan. Any unused bonus quota will not be carried over to the next month.

     

    Power Full 55GB (50GB + 5GB)
    • 50GB main quota, 20 minutes call to all operators (including landline and hotline), 20 sms to all. Valid for 30 days.
    • 5GB bonus in the form of redeemable promo code, valid 24 hours for all apps and networks. Valid for 30 days.
    • The 5GB bonus will be awarded in the form of a promo code via the payment notification success email, in which customers need to redeem manually on their app no later than 31st of May 2021 once the number is activated.
    • The bonus quota will be reset once a customer renews his/her plan. Any unused bonus quota will not be carried over to the next month.
  7. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  8. Live.On as the promoter of the promo reserves the right to change or terminate the promo without prior notice.

Terms and Conditions for Live.On Power Lite 20GB (14 Days) Starter Pack (Shopee)

  1. This offer is provided by Live.On at its sole discretion on successful purchase of any of the Live.On’s Power Lite 20GB starter pack exclusively available in Live.On’s Official Shop on Shopee.
  2. This promo is available starting Friday, 12 March 2021 until further notice.
  3. This offer allows customers to purchase a special trial starter pack product, Power Lite 20GB with a 14-day validity for IDR 50,000. 
  4. This offer will only be available via Live.On’s Shopee Official Shop.
  5. Customers can select this Live.On promotional offer during the new starter pack purchase journey via adding the specific starter pack into their shopping cart.
  6. All customers who have selected Live.On promotion offer during the promo period will be eligible for below offer benefits.
    Kartu Perdana Live.On XL Power Lite 20GB
    • 20GB main quota, 20 minutes call to all operators (including landline and hotline), 20 sms to all operators. Valid for 14 days.
    • Data rollover is not applicable for this plan.
  7. Upon finishing the plan active period, customer may renew their plan with either the Power On 25GB or Power Full 50GB plan via their Live.On app or Shopee. 
  8. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  9. Live.On as the promoter of the promo reserves the right to change or terminate the promo without prior notice.

Terms and Conditions for Bagikan Power New Monthly Referral Contest

  1. This contest is organized by Live.On to reward customers who made the highest Referral points (and have made at least 5 referrals) by the end of the month.
  2. This contest takes place every month starting from March 2021 until further notice.
  3. This offer allows customers to win the following freebies (all winners must have at least referred 5 friends):
    • Rank 1: 6 months of 50GB plans for FREE
    • Rank 2: 1 month of 50GB plans for FREE 
    • Rank 3: 1 month of 25GB plan for FREE
    • Rank 4 dan 5: 1 FREE Super Stream (30 days) Add-On
    • 3 lucky winners: 1 FREE Super Social (30 days) Add-On 
  4. Winners will be announced on the 7th or 8th of the following month, e.g. winners of the February cycle will be announced by the 8th of April. 
  5. The prize will be rewarded automatically in the form of a plan renewal/add-on to the winner’s Live.On account maximum 3 working days after the winners are announced via email. 
  6. If the 1st and 2nd place winners still have their package active, the package will be automatically updated from the system. The remaining main quota will be carried over to the next month.
  7. Top 5 winners of the previous month cannot win again in the following month. However, the 3 lucky winners can still win if they become top 5 in the following month. 
  8. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  9. Live.On as the contest organizer reserves the right to change or terminate the contest without prior notice.

Terms and Conditions for Live.On Power Boost 75GB & 150GB Starter Pack on Shopee

  1. This offer is provided by Live.On at its sole discretion on successful purchase of any of the Live.On’s Power Boost 75GB and 150GB starter packs exclusively available on Shopee.
  2. This promo takes place during the period of 10 February 2021 until further notice.
  3. This offer allows customers to purchase two special starter pack products, Power Boost 75GB for IDR  240,000 161,000  and Power Boost 150GB for  IDR 375,000 276,000.
  4. This offer will be available via Live.On’s official Shop on Shopee.
  5. Customers can select this Live.On promotional offer during the new starter pack purchase journey via adding the specific starter pack into their shopping cart.
  6. All customers who have selected Live.On promotion offer during the promo period will be eligible for below offer benefits:
    Kartu Perdana Power Boost 75GB (90 hari)
    • 75GB main quota, valid 24 hours for all apps and networks (90 days)
    • 20 minutes call to all operators (including landline and hotline)
    • 20 sms to all operators

    Kartu Perdana Power Boost 150GB (90 hari)
    • 150GB main quota, valid 24 hours for all apps and networks (90 days)
    • 20 minutes call to all operators (including landline and hotline)
    • 20 sms to all operators
  7. Any unused bonus quota passed 90 days will not be carried over to the next month.
  8. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  9. Live.On as the promoter of the promo reserves the right to change or terminate the promo without prior notice.

Terms and Conditions for Power Boost 150GB & 300GB 180 Days Renewal Plan

  1. This offer is provided by Live.On at its sole discretion on successful purchase of any of the Live.On’s Power Boost 150GB and 300GB 180 Days Renewal Plans exclusively on Shopee. 
  2. This promo takes place during the period of 10 February 2021 until further notice.
  3. This offer allows customers to purchase two special plan renewal products, Power Boost 150GB for IDR  480,000 320,000  and Power Boost 150GB for  IDR 750,000 500,000.
  4. This offer will be available via Shopee’s Digital Goods page. 
  5. Customers can select this Live.On promotional offer during the plan renewal purchase journey via adding the specific starter pack into their shopping cart.
  6. All customers who have selected Live.On promotion offer during the promo period will be eligible for below offer benefits.
    Paket Power Boost 150GB (180 hari)
    • 150GB main quota, valid 24 hours for all apps and networks (180 days)
    • 20 minutes call to all operators (including landline and hotline)
    • 20 sms to all operators

    Paket Power Boost 300GB (180 hari)
    • 300GB main quota, valid 24 hours for all apps and networks (180 days)
    • 20 minutes call to all operators (including landline and hotline)
    • 20 sms to all operators
  7. Any unused bonus quota passed 180 days will not be carried over to the next month.
  8. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  9. Live.On as the promoter of the promo reserves the right to change or terminate the promo without prior notice.

Terms and Conditions for Live.On 25GB and 50GB + 50GB Super Stream Bundled Starter Packs Exclusively on Shopee

  1. This offer is provided by Live.On at its sole discretion on successful purchase of the Live.On’s 25GB and 50GB + 50GB Super Stream packs exclusively available on the Live.On App. 
  2. This promo takes place during the period of 15 – 31 January 2021
  3. This offer allows customers to renew their plan with the Power On 25GB + 50GB Super Stream pack for IDR 80,000 75,000 and the Power Full 50GB + 50GB Super Stream pack for IDR IDR 125,000 114,000 in a limited time only. 
  4. This offer will only be available via Shopee Official Shop app at https://shopee.co.id/liveondatapower. 
  5. Customers can select this Live.On promotional offer during the starter pack purchase journey via adding the specific package on Shopee. 
  6. All customers who have selected Live.On promotion offer during the promo period will be eligible for below offer benefits.
    Power On 25GB + 50GB Super Stream
    • 25GB main quota, 20 minutes call to all operators (including landline and hotline), 20 sms to all operators. Valid for 30 days.
    • Additional 50GB bonus data, valid 24 hours for Netflix, Youtube, Spotify, Viu, iFlix, and Joox. Valid for 30 days..

    Power Full 50GB + 50GB Super Stream
    • 50GB main quota, 20 minutes call to all operators (including landline and hotline), 20 sms to all operators. Valid for 30 days.
    • Additional 50GB bonus data, valid 24 hours for Netflix, Youtube, Spotify, Viu, iFlix, and Joox. Valid for 30 days..

  7. The 50GB bonus streaming add-on quota is valid for 30 days. Any unused bonus quota will not be carried over to the next month.
  8. Any remaining quota from the 25GB or 50GB main quota will be carried over one time to the next month as long as customers renew their plan before entering the Grace Period of their package. 
  9. If you have any customer questions about this offer, please email us at happiness@liveon.id.
  10. Live.On as the promoter of the promo reserves the right to change or terminate the promo without prior notice.

GENERAL TERMS & CONDITIONS

  1. These General Terms and Conditions apply to all Live.On Prepaid Sim card customers. Each Live.On product can have its own terms and conditions. If there is a difference between these general terms and conditions and the terms and conditions of each product, the terms and conditions of each product apply.
  2. Live.On services are provided through the XL network and other networks owned by other operators who collaborate with XL inside and outside Indonesia. Live.On service is available 24 hours a day, 7 days a week after the customer registers for prepaid services. Every time a customer can contact Customer Service, a call to Customer Service is charged.
  3. Credit is not a payment instrument as a substitute for money.
  4. The imposition of the rate in question is the reduction of credit owned by Live.On customers
  5. Tariffs are based on tariff structures that have been regulated by the government in accordance with applicable regulations and are listed on www.LiveOn.id and in other media.
  6. Tariff Imposition in question is the exchange or reduction or charging of the remaining Live.On customer credit.
  7. Live.On has the right to change tariffs, packages and programs for Live.On products at any time without prior notice.
  8. Live.On views customer experience as an important matter, therefore it is important for Live.On to ensure that all
    Live.On customers can access or use our services. Live.On will apply the Terms and Conditions to ensure that all
    customers get the same opportunity to enjoy Live.On services. These Terms and Conditions are made to protect those who might be affected by some customers who use services or products for activities other than intended use or not for individual use. In ensuring all customers are entitled to a pleasant experience, all Live.On customers
    will only use services or products for personal / individual use, and are not permitted to:
    1. Distribute, send or post junk mail, SMS and multi-media messages such as MMS, video, chain letters, unsolicited mass messages, spam or duplicate or unwanted messages (commercial or non-commercial) that contain political messages, fraudulent messages, offers fake promotions, promotional advertisements, financial
      loans, recruitment or other types of misuse of messages;
    2. Sending text messages in the form of SMS indiscriminately or simultaneously to a number of cellular phones where the text messages are not for personal use and are intended for but not limited to all forms of political messages, advertisements, fraud, marketing or promotional purposes;
    3. Making unusual phone call patterns that are not consistent with normal, individual usage, for example, regular short-duration calls to several numbers in a short period of time or misuse of other calls;
    4. Distributing, sending, or posting material or information that is inappropriate, disrespectful, defamatory, violating, containing pornography, harassment, threatening, harassing, violating applicable regulations, using inappropriate language and / or material or information that violates the law;
    5. Advertise or offer to sell or buy goods and services for non-personal purposes;
    6. Distribute letters to other parties without permission to distribute;
    7. Collect and / or disseminate information about other people or their email addresses without the consent of the person concerned;
    8. Submitting or uploading information or material containing viruses, worms, Trojan horses, time bombs, canceling bots or other programs that are dangerous, destructive or destructive;
    9. Sell or provide Live.On services to third parties without written approval from Live.On;
    10. Using Live.On services with devices other than your cellular phone or other means that negatively impact or disrupt Live.On services or networks;
    11. Using Live.On services that have a negative influence on the XL network or the customer’s experience becomes disrupted in accessing Live.On services, disrupts network security or capacity, is not reasonable, exclusive and disproportionately contributing to congestion, adversely affecting network service levels or legal data flow, reduce network performance, cause interference with the network or other customers;
    12. Use of Live.On services for illegal or illegal purposes, including use that violates applicable regulations;
    13. The use of Live.On services especially Data services in various ways that defeat or obstruct, disrupt XL networks or systems, including but not limited to malicious software or “malware” designed, intentionally or unintentionally, to infiltrate network or computer systems such as spyware, worms, Trojan horses, rootkits, and / or crimeware: “denial of service” attacks against network hosts or individual users, and “spam” or unsolicited commercial or mass e-mails (activities that have the effect of facilitating unsolicited commercial e-mails or unsolicited bulk email);
  9. Live.On will maintain the network with its best efforts and will repair any damage or disruption to the Live.On network as soon as possible. 
  10. Each Live.On starter pack has a limited active period. The validity period of the starter pack Live.On starts once any Live.On plans are activated. The active period will follow the active period of specific Live.On plans.
  11. The grace period of the Live.On starter pack is 30 (thirty) days from the end of the active period. With the expiration of the grace period, the Live.On SIM Card along with the remaining credit and the data package in it will expire, and the Live.On number attached to the Live.On SIM Card can no longer be used
  12. Customers are responsible for their own Live.On SIM Card and are obliged to keep the SIM Card under their responsibility. All costs associated with using the Live.On SIM Card will be the customer’s responsibility including arrears in fines and / or other additional costs, as well as taxes that will be charged to the customer’s number. Customers are also responsible for fees if someone else uses a SIM card.
  13. Customers can immediately report to Live.On Customer Service by phone or in writing if the Live.On SIM Card is lost or stolen, and Live.On will immediately block the Live.On SIM Card. Any costs or use of the SIM Card prior to receiving the customer’s report will be the full responsibility of the customer. Customers have the right to replace a lost or damaged Live.On SIM card and Live.On has the right to charge administrative fees and other fees that apply to the replacement of the Live.On SIM card.
  14. Live.On has the right to suspend or deactivate Live.On / Live.On service numbers, terminate the contract, or to block at any time without prior notification to the Customer, if:
    1. Live.On has detected an interruption in Live.On services or other customers caused by the events referred to
      in paragraph 8 above.
    2. There are reports of complaints from other customers regarding interruptions such as SMS spamming, junk mail, or fraud.
    3. The customer has used a fake or false identity or used another person’s identity illegally.
    4. Customers, fail to renew their plan within the period according to each package / program after the expiration date.
    5. There is a request from the authorized agency / government.
    6. There are indications of misuse of the Live.On SIM Card in any way that is harmful to the Live.On network or other customers.
    7. The customer has violated the Terms and Conditions.
    8. The customer is declared by law, in a state of bankruptcy.
    9. The customer has passed away (at the request of the heir).
  15. Live.On is not responsible for claims, obligations and / or compensation related to the use of Live.On SIM Cards or services, for damages that occur as a result of misuse of cards by other parties who are not responsible, Force Majeure, use of fixed networks or infrastructure or other equipment related to the service provided, for physical injury, illness, health risk or other damage incurred to the customer or to others. If there is a dispute between Live. On and the customer, the parties agree to settle the deliberation and consensus. 
  16. Live.On SIM Card Migration will be carried out by Live.On after all customer requirements have been fulfilled.
  17. Terms and Conditions can be changed by Live.On at any time, where such changes will be informed at www. LiveOn.id or in other media.
  18. By accessing and / or subscribing to the Services contained on the Site, you have agreed to be bound by the Terms and Conditions of Service and you have agreed to use the Service in accordance with the applicable laws and regulations in Indonesia. If you do not want to abide by the Terms and Conditions of Service contained on this Site, you are prohibited from using or accessing the Services contained on this Site. Live.On can change the Service Terms and Conditions at any time and this change will take effect when the changes are posted on the Site. By using the services contained on the Site means that you have an agreement between you and Live.On, and you are required to learn the Terms and Conditions of Service periodically by accessing this Site.
  19. Your use of this Site is subject to the laws and regulations in the territory of the Republic of Indonesia. You guarantee that you will only use the Site and Services contained on the Site in accordance with the Terms of Use and / or the Terms and Conditions of Service and / or in accordance with the laws and regulations in force in Indonesia. You agree to release and / or protect Live.On from all claims or other party’s claims regarding but not limited to things that may occur in connection with (1) your use of the Site and / or the Services contained on the Site; and / or (2) violations of the Terms of Use of the Site and / or the Terms and Conditions for Services contained on this Site.
  20. International Roaming services outside Indonesia are available in certain countries.  Live.On has the right at Live.On’s discretion to determine which customers are eligible for the International Roaming Service.
  21. This site may provide links to other parties’ sites. The link does not show that Live.On agrees and is responsible for the content of the other party’s site. You acknowledge and agree that Live.On hereby is not responsible for the content or other material available on the other party’s site